Privacy Policy

Sanova Dry Fruits and Spices (“we”, “us”, “our”) operates https://sanovadryfruits.com/ (the “Site”) and is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have regarding your information.

1. Information We Collect

We may collect the following categories of information:

• Personal information: name, email address, phone number, shipping address, billing address, and other information you provide when you place an order or contact us.
• Payment information: payment card and transaction details necessary to process purchases. Payment processing is handled by secure third-party payment processors; we do not store full card data on our servers.
• Usage and device data: IP address, browser type and version, operating system, pages visited, referring/exit pages, and other diagnostic or analytics data.
• Communications: records of your communications with our customer support (email, WhatsApp messages, or other channels).

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including payment processing, shipping, and order status updates.
• Provide customer support and respond to inquiries.
• Improve and optimize our Site, products, and services.
• Send transactional communications and, when you consent, promotional messages, offers, and newsletters.
• Detect, prevent, and address fraud or other illegal activities and enforce our policies.

3. Legal Basis for Processing (where applicable)

When required by law, we will rely on one or more of the following legal bases to process your personal data: performance of a contract, consent, compliance with legal obligations, and our legitimate business interests (for fraud prevention, site improvement, and customer service).

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers and vendors who assist in payment processing, order fulfillment, shipping, hosting, analytics, and marketing.
• Law enforcement, regulators, or other parties when required by law or to protect our rights, the safety of users, or investigate fraud.
• Buyers or other third parties in connection with a merger, sale, reorganization, financing, or acquisition of all or part of our business.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember preferences, and gather analytics about site usage. You can control cookies through your browser settings and opt out of certain tracking through available tools and settings.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the type of data and applicable law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, update, or delete your personal information.
• Withdraw consent for processing where we rely on consent.
• Object to or restrict certain processing activities.
• Request a copy of the personal data we hold about you.

To exercise these rights, contact us using the details below. We may require verification before fulfilling requests.

9. Children’s Privacy

Our Site is not intended for children under the age of 13 (or higher age where local law requires). We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will take steps to delete it.

10. International Transfers

If your information is transferred or accessed outside your country, we will protect it in accordance with this Policy and applicable law, using appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy on the Site with a revised Effective Date.

12. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal information, contact us:
Email: sanovadryfruitsandspices@gmail.com
WhatsApp / Mobile: +91 99858 57345